Security Warning When Sending/Receiving Email

Most email clients now require (or highly recommend) using SSL encryption when sending and receiving email.  This is a good security practice because it encrypts your user name and password, which can easily be compromised when checking your mail on a public network such as the local coffee shop WiFi.  One of the drawbacks is that SSL attempts to verify the server's identity before it gives away the keys to the castle by matching the name on the certificate to the name of the server you're connecting to.  Unless you purchase your own SSL certificate and renew it each year, chances are that name will not match, and you will get a scary-sounding security error when trying to send or receive mail.

All hosting accounts from CyberBasement include access to our own SSL certificate which can be used with your email as well as your website.  So there are two ways to get around the above error:
  1. If your mail program (client) is configured to use mail.yourdomainame.com for incoming and outgoing servers, you will get a message saying the name on the certificate (*.cyberbasement.com) does not match.  You can choose to accept that certificate permanently and should not see the error anymore, until the certificate is updated (usually once per year.)
  2. Sometimes that does not work (particularly on Apple devices) so in that case, simply change your incoming and outgoing server names to hostNN.cyberbasement.com, where "hostNN" is the name of the server on which your site and email are hosted.  This can be found in the welcome email you received when you signed up, or by logging into your control panel through our client portal.
If you need help with any of this, feel free to give us a call or open a support ticket and we'll be happy to get you up and running.
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